- Monday, 18 January 2016 20:05
We have already traveled this road, but it is worth revisiting. After the death of her husband in August, a Canadian woman was locked out of her husband’s Apple account because she did not know his Apple ID. She discovered this when her favorite card game would not function and she was unable to reinstall the game. Apple told her she needed a court order to change the password, or she could create her own Apple ID and repurchase the game.
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- Sunday, 09 March 2014 20:59
A British woman died and left her iPad to her children. She used it for e-mail and games after being diagnosed with a terminal illness. Her children have been unable to access all of the content on it because they do not have her Apple ID and password. Apple has requested a court order proving that she was the owner of the iPad and the account. The legal fees for obtaining the court order would exceed the value of the iPad.
1. I advise all of my clients to write down their on-line passwords and store them safely so that heirs can access their digital assets if necessary.
2. When one is terminally ill, tasks such as making a will, discussing funeral arrangements, sharing passwords, etc., that can be done today should be done today. There is no reason to delay because there might not be a tomorrow.
3. The iPad will work without the Apple ID so what is likely happening is that the family does not know the iPad’s 4 digit lock code. With 10,000 combinations and a five minute lock after 3 incorrect guesses, the family should be able to crack the code in 11.5 days with methodical guessing. Their time might be better spent working to buy a new iPad and forgo listening to mom’s music and playing her Angry Birds.